Privacy Policy

Sweet Freedom Pakistan ("Sweet Freedom", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit sweetfreedom.com.pk, place an order, contact us, or otherwise use our website and services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared with service providers, and the choices available to you regarding your personal information.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.

Information You Provide

Depending on how you interact with our website, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order and purchase information

• Payment confirmation and transaction information

• Account information, where applicable

• Information you provide when contacting customer support

• Any other information you voluntarily provide to us

Payment card or banking information may be processed directly by our payment service providers. We do not necessarily receive or store complete payment card details.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics technologies, and similar tools. This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Products viewed

• Referring website or source

• Date and time of visits

• Interactions with our website

• Shopping and checkout activity

• Approximate location derived from your IP address

This information helps us operate our website, understand how customers use it, improve our services, and measure our marketing performance.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Confirm purchases and transactions

• Arrange shipping and delivery

• Process returns, exchanges, or refunds

• Communicate with you regarding your orders

• Respond to questions and customer-service requests

• Maintain and manage customer accounts

• Improve our website, products, and customer experience

• Detect and prevent fraud, abuse, and security threats

• Maintain the security and functionality of our website

• Perform analytics and measure website performance

• Measure the effectiveness of our advertising

• Provide relevant marketing communications where permitted

• Comply with applicable legal and regulatory obligations

• Enforce our Terms & Conditions and other policies

We only use personal information for legitimate business purposes, to provide services requested by you, where you have provided consent when required, or where otherwise permitted by applicable law.

3. Orders and Payment Information

When you place an order, we collect information necessary to process and fulfill your purchase, including your contact details, shipping information, order details, and payment confirmation.

Payments may be processed by third-party payment providers. These providers may collect and process payment information according to their own privacy and security policies.

We do not sell products or collect payment information under false or misleading pretenses.

Information requested during checkout is intended to facilitate your purchase, delivery, customer support, fraud prevention, and other legitimate business purposes.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate properly and improve your browsing experience.

Cookies may be used to:

• Keep the website functioning properly

• Remember your preferences

• Maintain your shopping cart

• Understand website traffic and customer behavior

• Measure website and marketing performance

• Prevent fraud and improve security

• Provide and measure advertising

Because our store may use Shopify, Shopify and its associated technologies may also place or process cookies required to operate the online store.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website features or prevent parts of the website from functioning correctly.

5. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity and evaluate the effectiveness of our advertising campaigns.

These services may include technologies provided by platforms such as Google Analytics and Google Ads, where those services are enabled on our website.

These platforms may use cookies, pixels, device identifiers, or similar technologies to collect information about interactions with our website.

Depending on your location and applicable law, you may be provided with options to control or withdraw consent for certain advertising or analytics technologies.

We do not use customers' personal information or images in advertising without appropriate authorization or consent where required.

6. How We Share Personal Information

We do not sell customers' contact information.

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

• Ecommerce platform providers such as Shopify

• Payment processors

• Shipping and delivery providers

• Website hosting and technology providers

• Customer-support providers

• Analytics providers

• Advertising and marketing service providers

• Fraud prevention and security providers

• Professional advisers where necessary

We only share information reasonably necessary for these providers to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when required to comply with applicable laws, regulations, court orders, legal processes, or lawful government requests, or when necessary to protect our business, customers, property, or legal rights.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices, security, availability, or content of websites and services operated by third parties.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Our website and checkout process use security measures designed to protect information transmitted through the website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and personal information.

If you believe your account or personal information may have been compromised, please contact us promptly.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records

• Providing customer service

• Handling returns, exchanges, and disputes

• Maintaining necessary business and accounting records

• Preventing fraud

• Complying with applicable legal, tax, accounting, and regulatory requirements

The exact retention period may vary depending on the type of information and the reason it was collected.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Request information about how your personal information is used

• Object to or restrict certain types of processing where applicable

• Opt out of certain marketing communications

These rights may be subject to legal limitations or exceptions.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

11. Marketing Communications

If you choose to receive promotional emails, text messages, or other marketing communications from us, we may use the contact information you provide for that purpose.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us.

Even if you opt out of marketing communications, we may still send non-promotional communications necessary to process your orders, provide customer support, communicate about transactions, or administer your account.

12. Children's Privacy

Our website and services are not intended specifically for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

13. International Data Processing

Some of our service providers may process or store information in countries other than the country in which you live.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used when personal information is transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, or applicable legal requirements.

When we update this policy, we will revise the "Last Updated" date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to exercise an applicable privacy right, you can contact us using the information below:

Sweet Freedom Pakistan

Website: sweetfreedom.com.pk
Email: sweetfreedompakistan@gmail.com
Phone: 03003942461
Address: Shop#6, Ground Floor, Qamar Residency, Gulshan E Maymar, Sector y4, Karachi

We will make reasonable efforts to respond to privacy and customer-service requests in a timely manner.

---

Return & Refund Policy

At Sweet Freedom Pakistan, we want customers to have a clear and straightforward process for returns and refunds. Please review the following policy before requesting a return.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused and unopened.

• The product must be in its original packaging.

• The product must be in the same condition in which it was received.

• You must provide your order details or proof of purchase.

Because we sell food and beverage products, products that have been opened, used, partially consumed, or tampered with cannot be returned for change-of-mind reasons due to health and safety considerations.

How to Request a Return

To request a return, contact us at:

Email: sweetfreedompakistan@gmail.com

Please include your order number, name, and reason for requesting the return.

Returns must be approved by us before being sent back. Once your return request is accepted, we will provide you with instructions on where and how to send the product.

Products returned without first contacting us may not be accepted.

Return Address:

Shop#6, Ground Floor, Qamar Residency, Gulshan E Maymar, Sector y4, Karachi

Return Shipping Costs

For returns due to change of mind or customer preference, the customer is responsible for the cost of returning the product to us.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us. Where the issue is confirmed to be our responsibility, Sweet Freedom Pakistan will arrange an appropriate resolution without requiring you to bear the applicable return shipping cost.

Original delivery charges are not refundable for change-of-mind returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order after receiving it.

If your product arrives damaged, defective, leaking, or incorrect, contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number

• Details of the problem

• Clear photographs or other reasonable evidence of the damaged, defective, or incorrect product where applicable

After reviewing the issue, we may offer an appropriate resolution, such as a replacement or refund, depending on the circumstances.

Non-Returnable Products

For health, hygiene, and safety reasons, we cannot accept change-of-mind returns for:

• Products that have been opened or used

• Partially consumed products

• Products with damaged, removed, or tampered seals

• Products that are not in their original condition

• Products returned more than 30 days after delivery

This restriction does not prevent you from contacting us if a product was delivered damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges.

If an eligible product needs to be replaced for a change-of-mind reason, you may return it according to this policy and place a new order for the product you want.

For damaged, defective, or incorrect products, please contact us directly so we can determine the appropriate resolution.

Refunds

Once we receive your eligible return, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be initiated using your original payment method, where applicable, within 10 business days after approval.

The time it takes for the refunded amount to appear may vary depending on your bank, card issuer, payment provider, or payment method.

For Cash on Delivery (COD) orders, where a refund to the original payment method is not possible, we will contact you to arrange an appropriate refund method.

If you have not received an approved refund within 15 business days, please contact our customer service team.

Contact Us

For return, refund, or order-related questions, contact:

Sweet Freedom Pakistan

Website: sweetfreedom.com.pk
Email: sweetfreedompakistan@gmail.com
Phone: 03003942461

Return Address:

Shop#6, Ground Floor, Qamar Residency, Gulshan E Maymar, Sector y4, Karachi

---

Shipping Policy

At Sweet Freedom Pakistan, we deliver orders across Pakistan. This Shipping Policy explains where we deliver, how long orders take to process, estimated delivery times, shipping charges, and how delivery-related issues are handled.

Shipping Locations

We currently deliver within Pakistan only.

We do not currently offer international shipping.

Order Processing Time

Orders are generally processed and prepared for dispatch within 1–3 business days after the order has been successfully placed and confirmed.

Orders are not normally processed or dispatched on Sundays or public holidays.

During periods of high order volume, promotions, public holidays, or other exceptional circumstances, processing may take longer than usual.

Shipping Charges

Shipping charges are calculated and clearly displayed at checkout before you complete your order.

The applicable shipping charge may vary depending on your order and delivery location.

Any available free-shipping offer or other shipping promotion will be displayed on the website or during checkout where applicable.

Customers can review the applicable shipping cost before confirming their purchase.

Estimated Delivery Time

After an order has been processed and dispatched, the estimated transit time is:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days, where available

The shipping options available for your specific order will be displayed during checkout.

Please note that the above delivery periods represent the estimated transit time after dispatch. Orders may require an additional 1–3 business days for processing before dispatch.

Actual delivery times may vary depending on the delivery location, courier operations, public holidays, weather conditions, high order volumes, or other circumstances outside our reasonable control.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the provided tracking information to check the delivery status of your order.

If you have not received tracking information or require assistance with your shipment, please contact our customer service team.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required delivery information when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible. We will try to update the information before dispatch, but changes cannot be guaranteed once an order has been shipped.

Delivery Delays

While we aim to deliver orders within the estimated timeframes stated above, delays may occasionally occur due to courier operations, weather conditions, public holidays, high order volumes, remote delivery locations, or other circumstances outside our reasonable control.

If your order is significantly delayed beyond the estimated delivery timeframe, please contact us so we can assist you in checking its status with the courier.

Damaged or Incorrect Orders

Please inspect your order when you receive it.

If your order arrives damaged, leaking, defective, or contains an incorrect product, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, where applicable

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you in checking the shipment with the courier.

If a shipment is confirmed as lost before successful delivery, we will work with you to provide an appropriate resolution.

If the courier's tracking information shows that a package has been delivered but you cannot locate it, please contact us and the courier as soon as possible so the delivery can be investigated.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and delivery locations within Pakistan.

Where COD is available, the option will be displayed during checkout.

Customers are responsible for providing accurate contact and delivery information so the courier can successfully complete the delivery.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

Sweet Freedom Pakistan

Website: sweetfreedom.com.pk
Email: sweetfreedompakistan@gmail.com
Phone: 03003942461

---

Terms & Conditions

Welcome to Sweet Freedom Pakistan.

These Terms & Conditions ("Terms") govern your use of sweetfreedom.com.pk ("Website") and your purchase of products from Sweet Freedom Pakistan ("Sweet Freedom", "we", "us", or "our").

By accessing our Website, placing an order, or using our services, you agree to these Terms as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before using our Website or placing an order.

1. About Sweet Freedom Pakistan

Sweet Freedom Pakistan operates this Website and sells products to customers within Pakistan.

Our online store is powered by Shopify, which provides the ecommerce technology used to operate the Website and process certain aspects of our services.

Purchases made through this Website are transactions between you and Sweet Freedom Pakistan.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, quantities, prices, availability, and other information displayed on our Website are accurate and up to date.

However, minor differences in product packaging, labeling, color, or appearance may occur due to manufacturer updates, photography, screen settings, or other reasonable circumstances.

Product availability is subject to change. We may update, replace, limit, or discontinue products where necessary.

Customers should review the product information provided on the relevant product page before placing an order.

If you have specific dietary requirements, allergies, or sensitivities, please carefully review the product's ingredient and nutritional information before consumption.

3. Pricing

All prices displayed on our Website are stated in Pakistani Rupees (PKR) unless otherwise indicated.

We make reasonable efforts to ensure that product prices displayed on the Website are accurate.

Prices, discounts, promotional offers, and product availability may change from time to time. The applicable price for an order will generally be the price displayed when the order is placed, subject to correction of genuine pricing or technical errors.

Shipping charges, where applicable, will be disclosed before you complete your order.

We do not charge customers undisclosed mandatory fees after an order has been placed.

4. Orders

When you place an order through our Website, you are submitting a request to purchase the selected products.

After receiving your order, we may send you an order confirmation by email, SMS, WhatsApp, phone, or another contact method provided during checkout.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases of:

• Product unavailability

• Incorrect pricing or product information caused by an obvious error

• Suspected fraudulent activity

• Invalid or incomplete customer information

• Payment failure

• Delivery restrictions

• Unusually large or suspicious order quantities

• Other circumstances that reasonably prevent us from fulfilling the order

If we cancel an order for which payment has already been successfully received, any applicable refund will be processed according to our Return & Refund Policy.

5. Customer Information

You agree to provide accurate, current, and complete information when placing an order.

This may include your:

• Name

• Phone number

• Email address

• Billing information, where applicable

• Complete delivery address

• Other information reasonably required to process and deliver your order

You are responsible for checking your information before submitting an order.

If you discover an error after placing your order, please contact us as soon as possible. We will try to correct the information before dispatch, but changes cannot be guaranteed after an order has been shipped.

6. Payment

Available payment methods will be displayed during checkout.

Depending on availability, these may include prepaid payment methods and Cash on Delivery (COD).

For prepaid orders, payment must be successfully authorized or received through the applicable payment method before the order can be processed where required.

For COD orders, payment is collected according to the Cash on Delivery option available for the order.

We may use third-party payment providers to securely process electronic payments. Payment providers may process your information according to their own applicable terms and privacy policies.

Customers must use payment methods that they are legally authorized to use.

7. Cash on Delivery

Cash on Delivery may be available for eligible orders and delivery locations within Pakistan.

Where COD is available, it will be displayed as an option during checkout.

Customers placing COD orders must provide accurate contact and delivery information and should be available to receive the shipment.

We reserve the right to contact customers to confirm COD orders where reasonably necessary.

Repeated refusal of confirmed COD orders, fraudulent ordering activity, or misuse of the COD service may result in restrictions on future COD orders.

8. Shipping and Delivery

We currently deliver within Pakistan only.

Order processing times, estimated delivery times, shipping charges, tracking information, and other delivery conditions are explained in our Shipping Policy.

Customers should review the Shipping Policy before placing an order.

Delivery estimates are provided in good faith based on our normal processing times and courier services. Actual delivery may occasionally be affected by courier delays, public holidays, weather, remote delivery locations, high order volumes, or other circumstances outside our reasonable control.

If your shipment is significantly delayed or appears to be lost, please contact us so we can assist with checking its status.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Our Return & Refund Policy explains:

• The applicable return period

• Return eligibility requirements

• Non-returnable products

• Return shipping responsibilities

• Damaged, defective, or incorrect products

• Refund processing

• COD refunds

Please review the Return & Refund Policy before placing an order.

Nothing in these Terms is intended to limit any rights available to customers under applicable Pakistani law that cannot legally be excluded.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to process cancellation requests received before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In that situation, any eligible return will be handled according to our Return & Refund Policy.

If Sweet Freedom Pakistan cancels a prepaid order after receiving payment, an applicable refund will be arranged.

11. Damaged, Defective, or Incorrect Products

Please inspect your order after receiving it.

If you receive a product that is damaged, leaking, defective, or different from what you ordered, please contact us as soon as reasonably possible.

We may request your order number, photographs, or other reasonable information necessary to verify the issue.

Once verified, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

12. Website Use

You may use our Website only for lawful purposes.

You must not:

• Use the Website for fraudulent or unlawful activities

• Provide false or misleading information

• Attempt to gain unauthorized access to the Website or related systems

• Introduce viruses, malware, or other harmful technology

• Interfere with the security or proper operation of the Website

• Scrape or collect personal information about other users without authorization

• Impersonate another individual or organization

• Use the Website in a manner that violates applicable laws or the rights of others

We may restrict or terminate access to the Website where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

13. Intellectual Property

Unless otherwise stated, the content available on this Website, including our branding, logos, product photography, graphics, text, designs, and other original materials, belongs to Sweet Freedom Pakistan or is used with appropriate authorization.

Such content is protected under applicable intellectual property laws.

You may access and use the Website for personal and non-commercial purposes.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected Website content without appropriate authorization, except where permitted by applicable law.

Third-party trademarks, logos, and other intellectual property appearing on the Website remain the property of their respective owners.

14. Third-Party Services

Our Website may use or link to services operated by third parties, including Shopify, payment providers, courier services, analytics platforms, and other service providers.

These third parties may have their own terms, policies, and privacy practices.

Sweet Freedom Pakistan is responsible for the products sold directly by us, but we do not control the independent operation of third-party websites or services.

Customers should review applicable third-party policies when interacting directly with those services.

15. Privacy

We collect and process personal information according to our Privacy Policy.

The Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, the technologies and service providers involved, and the privacy choices available to customers.

By using our Website, you acknowledge that your personal information will be handled as described in our Privacy Policy and as permitted by applicable law.

16. Errors and Corrections

We make reasonable efforts to keep information on our Website accurate.

However, occasional typographical, pricing, availability, product-description, or technical errors may occur.

If we identify an obvious error, we reserve the right to correct it and, where necessary, contact customers affected by the error.

If an error materially affects an order that has already been placed, we will provide an appropriate resolution, which may include giving the customer the option to proceed with corrected information or cancelling and refunding the affected order where applicable.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Sweet Freedom Pakistan will not be liable for indirect, incidental, or consequential losses resulting from the use of our Website or services where such liability may legally be limited.

We are not responsible for losses resulting from circumstances outside our reasonable control, including internet outages, third-party service interruptions, courier disruptions, or unauthorized use of customer accounts caused by the customer's failure to protect their credentials.

Nothing in these Terms excludes or limits any liability or customer right that cannot legally be excluded or limited under applicable law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, services, policies, or applicable legal requirements.

When these Terms are updated, the "Last Updated" date at the top of this page will be revised.

The latest version will be available on this Website.

19. Governing Law

These Terms and your use of the Website are governed by the applicable laws of Pakistan.

Any dispute relating to these Terms, the Website, or purchases made from Sweet Freedom Pakistan will be handled in accordance with applicable Pakistani law and by courts or other competent authorities having jurisdiction in Pakistan.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

20. Contact Us

If you have questions regarding these Terms, an order, or our services, please contact:

Sweet Freedom Pakistan

Website: sweetfreedom.com.pk
Email: sweetfreedompakistan@gmail.com
Phone: 03003942461
Address: Shop#6, Ground Floor, Qamar Residency, Gulshan E Maymar, Sector y4, Karachi